Noticeboard

***IMPORTANT NOTICE***

****PLEASE NOTE WE DO NOT ACCEPT PRESCRIPTION REQUEST VIA THE TELEPHONE *****

We’ve moved to a new HUB!

We would like to inform all our patients that we are moving HUBS from 1st July 2020.

Our new hub will be located at:

Poplars Surgery

17 Holly Ln,

Erdington

Birmingham

B24 9JN

 Appointments at Poplars Surgery must be booked in advance through your own GP practice (Reservoir Road Surgery) and are available with a range of clinicians including GP's, nurses and health care assistants. Please ask a receptionist for further information.

Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can be requested online or via email: reservoir.roadsurgery@nhs.net

If you have not yet nominated a pharmacy for your prescriptions to be sent to, you may want to consider doing this now. We will continue to provide updates to our patients via our website.

***DUE TO CORONAVIRUS (COVID-19) STARTING MONDAY 16TH MARCH 2020 WE WILL NO LONGER BE ACCEPTING WALK-IN APPOINTMENTS/BOOK ON THE DAY.

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT***

Out of Hours  
Always telephone - 465 2950.  The out-of-hours service is for emergencies only, when the surgery is closed

Home Visits
Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.

Test Results
If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.

 Extended Access 

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS                   

Please ask a receptionist for further information.

Social Prescribing clinics - Fridays from March 2019 -

Please speak to Reception if you can benefit from this. 

 Blood tests

NHS England have therefore issued guidance to GPs that all non-urgent blood tests should be halted.

Anyone who needs a test for urgent health problems will still get one, but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled. 

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

 If your condition or symptoms change or get worse, please contact the NHS as you would normally.

 

Clinics and Services

inhaler2.jpgAsthma Clinic

Regular Asthma Clinics are held to enable us to monitor the condition and treatment of asthmatic patients. Appointments for this clinic are made via reception in the usual way, either by telephone - 465 2950 - or in person.


heart.jpgBlood Pressure and Heart Disease Clinic

Blood Pressure and heart disease checks can be booked with the Practice Nurse. Appointments for these clinics are made via reception in the usual way, either by telephone - 465 2950 - or in person.

 https://ginasthma.org/gina-patient-guide-you-can-control-your-asthma/

Child Health

An immunisation and child development clinic is held on Tuesday afternoon with the practice nurses and a GP. Appointment for this are usually sent from the surgery but appointments can be made via reception in the normal way if checks or immunisations are due.

 

Contraception

Advice on all methods is available; please make a normal appointment.

 

diabetes.jpgDiabetic Clinic

Diabetic Clinics are held at least weekly to enable us to monitor the condition and treatment of diabetic patients. Appointments for this clinic can be made via reception in the usual way, either by telephone - 465 2950 - or in person.

 

876194.jpgMaternity Services

We hold an antenatal clinic on Monday and Wednesday afternoons where you will see a midwife. Please let us know when you come home from hospital, as it can take several days for information to come to us from the hospital.

The practice offers maternity services and has attached midwifes from Good Hope Hospital. Patients are required to book their initial appointment with a GP for signposting to appropriate care.

 

Minor Operations

Some minor operations and joint injections can be carried out in the surgery. Your Doctor will decide if this is possible and will make arrangements for this to be done.

 

Smear Tests

We are involved in the Birmingham Health Authority recall scheme; this aims to call every eligible woman for a smear test. Smear tests can be done at various different times through the week by the doctors and nurses who have undergone specific training for this. Appointments can be made via reception in the normal way stating that it is for a smear test so that the appropriate appointment is made. 

The Shared Service Authority computer will normally send out the result to you, or you can contact the surgery, the results usually take 2 to 3 weeks.

Cervical Screening in Urdu                   Cervical Screening in Punjabi

Cervical Screening in Chinese               Cervical Screening in Czech

Cervical Screening in Gujarati              Cervical Screening in Latvian

Cervical Screening in Polish              Cervical Screening in Lithuanian

 Cervical Screening in Portuguese    Cervical Screening in Romanian

Cervical Screening in Russian              Cervical Screening in Somali

Cervical Screening in Spanish

Smoking Advice

Help with stop smoking can be obtained by phoning 0800 052 5855.

Health Walks 

Come along to our FREE Volunteer- led Health walk!

WHAT IS IT?

Join us for this special health walk where you can talk in confidence about your well being and make some new friends, or just come along to get some lovely fresh air and exercise!

Walking improves longevity and reduces the risk of cancer, heart disease and other deadly diseases.

  • Being outside increases your Vitamin D levels – these play a vital part in your immune system and mental well being.
  • Walking in a group is a fun way of getting your dose of fresh air and exercise!
  • Make new friends
  • Have an opportunity to talk in confidence about mental health & well being

Please don’t be afraid to come along on your own – we are a friendly bunch. Bring a friend/colleague/family member for support if you like.

WHERE?

RESERVOIR ROAD SURGERY. Route TBC**

WHEN?

REGISTRATION ON TUESDAY 3RD SEPT 1 PM-4 PM

THEREAFTER THE WALK WILL START EVERY TUESDAY AT 1.30 PM

Our HUB practice now offers a video GP service – LIVI – to all our patients.

To access the service, simply download LIVI from the App store (iphone) or Google Play (Android), and sign up.

You can get medical advice, prescriptions and referrals by video, with appointments available on the same day, even at weekends.

Get the LIVI app here:

https://bit.ly/31nFtcR