Noticeboard

***IMPORTANT NOTICE***

****PLEASE NOTE WE DO NOT ACCEPT PRESCRIPTION REQUEST VIA THE TELEPHONE *****

We’ve moved to a new HUB!

We would like to inform all our patients that we are moving HUBS from 1st July 2020.

Our new hub will be located at:

Poplars Surgery

17 Holly Ln,

Erdington

Birmingham

B24 9JN

 Appointments at Poplars Surgery must be booked in advance through your own GP practice (Reservoir Road Surgery) and are available with a range of clinicians including GP's, nurses and health care assistants. Please ask a receptionist for further information.

Following NHS guidelines all of our GP appointments are being converted to telephone consultations as of 17/03/2020

If the GP feels that they need to have a face to face consultation with you they will book an appointment to do so.

Prescriptions can be requested online or via email: reservoir.roadsurgery@nhs.net

If you have not yet nominated a pharmacy for your prescriptions to be sent to, you may want to consider doing this now. We will continue to provide updates to our patients via our website.

***DUE TO CORONAVIRUS (COVID-19) STARTING MONDAY 16TH MARCH 2020 WE WILL NO LONGER BE ACCEPTING WALK-IN APPOINTMENTS/BOOK ON THE DAY.

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT***

Out of Hours  
Always telephone - 465 2950.  The out-of-hours service is for emergencies only, when the surgery is closed

Home Visits
Requests for home visits should be made before 10am where possible, by telephoning 465 2950. The receptionists will ask you for the reason for the visit; this is to allow the doctor to assess the urgency.

Test Results
If you have had a blood test, urine check etc, you will be asked to either telephone or come to the surgery for the result. Unless the doctor has told you to call before, please try us after 1.00 pm on 465 2948.

 Extended Access 

COMMENCING 6TH JULY 2019 THE SURGERY WILL BE OPEN ON A SATURDAY FROM 8.30 AM-12 PM FOR BOTH ROUTINE AND EMERGENCY APPOINTMENTS                   

Please ask a receptionist for further information.

Social Prescribing clinics - Fridays from March 2019 -

Please speak to Reception if you can benefit from this. 

 Blood tests

NHS England have therefore issued guidance to GPs that all non-urgent blood tests should be halted.

Anyone who needs a test for urgent health problems will still get one, but where your clinician recommends that it’s safe to do so, then you may be asked to come back for a test at a later date, or your appointment may be rescheduled. 

Given the nature of the shortage, we cannot give an exact date for when the test will be rescheduled, but please be assured that if your condition or symptoms require it, then you will get a test, and we will be re-booking your test when supplies become more easily available.

 If your condition or symptoms change or get worse, please contact the NHS as you would normally.

 

Access the online appointment system

YOU MUST PHONE THE SURGERY TO MAKE AN APPOINTMENT. WE WILL HAVE 4 LINES IN USE TO ANSWER ALL CALLS. THE RECEPTIONISTS WILL NEED TO FOLLOW PROTOCOL IN BOOKING APPOINTMENTS BY ASKING YOU A SERIES OF QUESTIONS BEFORE THEY CAN BOOK AN APPOINTMENT.*****

See a GP by video 

Our GP's may decide that they want to do your appointment via video consultation. See how it works below.

How it works:

  • Your practice will let you know that they would like you to do a video consultation 
  • Your clinician will then send you a text message with a link to load video consultation.

What you need to do:

  • Once you receive the message click on the link
  • It will then open your internet browser (e.g. Safari, Chrome) 
  • It may show you a screen where you need to click "Request permissions" to enable your camera and your microphone.
  • You should then be able to see yourself.
  • You should then wait for the GP to join the consultation.

  • What do I need for it to work?

    • A smartphone, either with working Wifi/3G/4G connection
    • Your Internet Browser needs to have your phone's microphone and camera enabled.  
    • iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation)
  • What if I don't have a smartphone or the video doesn't work on my phone?
    You can also access the link on a computer. Just type it into the top of the internet browser.

Booking your appointments online

Before you can start booking GP appointments online you must first register your details for this service.

It is quick and easy to register. You will need to come into the surgery bringing some identification with you; you will then be given the relevant details to enable you to set up an account and use the system.

Once registered you will be able to view any appointments you have already made, cancel them if necessary, or book a new appointment with the doctor.

When you book an appointment online you will receive confirmation which you can print off and bring with you when you attend the surgery; there is no need to reconfirm.

Please contact the surgery if you require an interpreter.

Urgent Appointments

Please remember urgent appointments are for medical problems and doctor will only deal with the immediate problem. Doctors will see “extra” urgent patients even if their session is fully booked, but you must be prepared to see whichever doctor is available, and to wait if necessary. 

Appointments may be made by telephone from 8.30 am each day. A limited number of appointments are available to book in advance* but may go quickly. Please remember one person per appointment.

* Due to Covid 19 we are not currently pre booking any appointments in advance.

We want to reassure you that your GP practice is still here to look after you and your family.

 Please DO NOT arrive more than 5 minutes before your appointment time. You may be asked to sit in your car or come back closer to your appointment

 

Thank you

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.